Testimonials
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Perfection in every detail
Because our approach is all about forming close partnerships with clients and finding out about their needs. By getting to know you, we can craft tailor-made, highly effective courses that help you reach your goals.
Optimum Customer Service Consultancy has worked with a number of clients across the diaspora focusing on the implementation of SERVQUAL methodology.
Optimum Customer Service Consultancy aims to change mindsets and workplace cultures.
What our clients say
I worked with Joseph on a transformational project and he proved his expertise in training staff in very engaging and lasting way. Working also at the management level, Joseph was able to establish strategic new culture for the organisation which has increased customer retention, satisfaction and also 15% profit increase from product and service sales. Was great to work alongside Joseph, he is full of positive energy, an encouraging speaker with long term collaboration relationship.
It was a pleasure to attend training. The team at Optimum are very friendly and the training was really interactive. I will recommend this to my other colleagues.
This class was awesome! I have been to many training events over the years but this one is the best so far. I enjoyed the whole day and hope to see them deliver another course in the future.
We have been working with Optimum Customer Service Consultancy for several months and I am pleased with the investment we have made. Our staff have become more engaged and members have noticed a change in our customer service style and delivery. I look forward to continued success with this initiative.
The team at Optimum Customer Service Consultancy have developed and delivered numerous strategies to increase our customer satisfaction levels. They have delivered training and day-to-day support to meet our needs. The company is easy to work with and very supportive.
We hired Optimum Customer Service Consultancy for their Mystery Shopper services at our Good Hope Estate, and was pleased with their professionalism and efficiency. Communication was effective and the staff members we met/ spoke to understood our objectives and provided the information we requested in a timely manner.
The location was central and the course was very good. I completed the three week class and enjoyed myself. I made friends with other persons in the group and learnt a lot of useful information. Thank you
