Optimum Customer Service Consultancy

Welcome to Optimum Customer Service

Changing workplace cultures and mindsets to help your business grow to Optimum levels.

Optimum Customer Service Consultancy are leaders in customer service training. Specialising in transforming workplace cultures, Optimum has a passion for creating change whilst promoting excellent service. We also have a reputation for delivering measurable results.

Our unique approach is to form close partnerships with our clients to establish their business needs. By getting to know you, we can create tailor-made and highly effective training programs that help your business reach its Optimum customer service goals.

Services & Training

Training will boost the morale of your staff, increase productivity and give your organisation the competitive advantage it needs. We deliver scheduled courses at our nationwide training centres across Jamaica. Alternatively, in-house training can be delivered at your place of business and tailored to your specific needs. Our training courses can be combined to create the perfect learning package for your organisation.

Customer Service Training

Service-Based Selling
Telephone Skills

Communication Training

Effective Communication
Assertiveness Skills

Front Desk Training

Corporate Receptionists
Hospitality Receptionists
Front of House Staff

How We've Made a Difference







Customer Service Structural Alignment Analysis and Customer Service Process Alignment with Goals

Customer Service Personnel Job Descriptions

Customer Service Department/Organisations Process Analysis and Improvement

Optimum Customer Service Consultancy have proudly collaborated with:

OCSC provide high-level and consistent customer service training across the Caribbean through quality customer service-based training which:

Increases CLIENT productivity
Improves EMPLOYEE motivation
Encourages CUSTOMER retention

Optimum Customer Service Consultancy (OCSC) continues to change workplace culture and mindsets.


Get in touch to schedule a discovery call today!

Talk to us today about how Optimum Customer Service Consultancy can help
you achieve your business goals.
Get in touch. We'd love to hear from you!

We use cookies and similar technologies to give you a personalised experience and to analyse our web traffic. Click ‘Accept All’ if you’d like to allow cookies. Alternatively, click ‘Reject All’ to disable cookies.