We are a leading customer service training consultancy and coaching company with a passion for promoting excellence. We have a reputation for delivering measurable results, and are Jamaica’s leading customer service training consultancy.
Changing workplace cultures and mindsets to help your business grow to Optimum levels.
Optimum Customer Service Consultancy are leaders in customer service training. Specialising in transforming workplace cultures, Optimum has a passion for creating change whilst promoting excellent service. We also have a reputation for delivering measurable results.
Our unique approach is to form close partnerships with our clients to establish their business needs. By getting to know you, we can create tailor-made and highly effective training programs that help your business reach its Optimum customer service goals.
Services & Training
Training will boost the morale of your staff, increase productivity and give your organisation the competitive advantage it needs. We deliver scheduled courses at our nationwide training centres across Jamaica. Alternatively, in-house training can be delivered at your place of business and tailored to your specific needs. Our training courses can be combined to create the perfect learning package for your organisation.
Customer Service Training
Front Desk Training
Front of House Staff
How We've Made a Difference
Customer Service Structural Alignment Analysis and Customer Service Process Alignment with Goals
Customer Service Personnel Job Descriptions
Customer Service Department/Organisations Process Analysis and Improvement
Optimum Customer Service Consultancy have proudly collaborated with:
OCSC provide high-level and consistent customer service training across the Caribbean through quality customer service-based training which: