Welcome to Optimum Customer Service
Changing workplace cultures and mindsets to help your business grow to Optimum levels.
Optimum Customer Service Consultancy are leaders in customer service training. Specialising in transforming workplace cultures, Optimum has a passion for creating change whilst promoting excellent service. We also have a reputation for delivering measurable results.
Our unique approach is to form close partnerships with our clients to establish their business needs. By getting to know you, we can create tailor-made and highly effective training programs that help your business reach its Optimum customer service goals.
Services & Training
Training will boost the morale of your staff, increase productivity and give your organisation the competitive advantage it needs. We deliver scheduled courses at our nationwide training centres across Jamaica. Alternatively, in-house training can be delivered at your place of business and tailored to your specific needs. Our training courses can be combined to create the perfect learning package for your organisation.
Customer Service Training
Service-Based Selling
Telephone Skills
Communication Training
Effective Communication
Assertiveness Skills
Front Desk Training
Corporate Receptionists
Hospitality Receptionists
Front of House Staff
How We've Made a Difference
Strategy
Operations
Productivity
Improvement
Growth
Innovation
Customer Service Structural Alignment Analysis and Customer Service Process Alignment with Goals
Customer Service Personnel Job Descriptions
Customer Service Department/Organisations Process Analysis and Improvement
Optimum Customer Service Consultancy have proudly collaborated with:
