About Us
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Who are Optimum Customer Service Consultancy?
We are a leading customer service training consultancy and coaching company with a passion for promoting excellence. We have a reputation for delivering measurable results.
The Optimum Customer Service Consultancy method is extremely effective. We can support your organisation to thrive. We work with all service channels. From hospitals, hotels and restaurants to small, medium and large independent businesses. We will work with you too.
Individual clients wanting to develop their careers are also welcome to contact us. We provide training opportunities for school graduates as well as those currently employed within a customer related industry. Contact us now to discuss your needs.
Our Philosophy
"Inspiring excellence through learning and service"
Our Mission
To provide high-level and consistent customer service across the Caribbean through quality customer service based training which: increases CLIENT productivity and competitive advantage, improves EMPLOYEE motivation and encourages CUSTOMER retention.
WHY WE GET RESULTS
Our tailor-made service is a big attraction for clients but there are many
more reasons to come to Optimum Customer Service.
- We know the territory. Our trainers aren’t all talk – they come from the business world and have experience on the front line, at management level.
- We’re with you all the way. Our passion is to deliver results. We do not simply turn up, deliver a speech, leave and send an invoice. Instead, we offer a comprehensive package. This includes a pre-course Learning Needs Analysis to help tailor a course to you; passionate, energetic course delivery; and post-course support tools (including unlimited access to trainers) to reinforce learning.
- We deliver measurable results. We’ll give you tools to help you precisely assess the effects of training on employee performance. When you see these results, we think you’ll want to keep working with us again and again.
- We love being involved in this industry. We’re motivated by exceptional customer service and driven by results. Our passion for our subject (and inspirational approach) works wonders for our clients.